topic Re: Issues with connection and always being offline in Android

Issues with connection and always being offline

jund24 — Mon, 16 Dec 2019 16:23:23 GMT

Plan - family premium

Country - UK

Device

Samsung Note 10+ 5G

Operating System

Android version 9.

My Question or Issue

spotify is always offline so I can never search or play new music. Getting very annoying now as I have to either reinstall app or delete all app data from my settings. I have healthy connection and is not an issue I can find in settings either on my phone or in app. My app version is 8.5.33.831 and neither my phone or app are showing as requiring updates.

don’t have issue on any other device.

Re: Issues with connection and always being offline

Muzzt — Mon, 16 Dec 2019 21:25:03 GMT

Also have the problem of "no internet connection availble". Attempted all the potential fixes that Spotify has suggested. No joy. Internet working as can be seen through sending this message.
Offline is and has become a lot more noticeable over the past two months.
Frustrating

Re: Issues with connection and always being offline

Peter — Fri, 20 Dec 2019 08:17:22 GMT

Hey folks,

Thanks for reaching out to us about this.

@jund24 - are you seeing any connection error messages in the app, or are you just unable to stream any music?

@Muzzt - could you let us know what you've tried so far, just so we know what we can suggest next?

Could both of you confirm that you've tried a different network connection and that it works?

Thanks! Keep us posted 🙂

Re: Issues with connection and always being offline

El_Hombre — Fri, 20 Dec 2019 17:16:14 GMT

I also got the same problem. Sometimes there's nothing happening within minutes. I'm getting so frustrated about the Spotify app. I also reinstalled etc. But there is only a connection problem with Spotify. Nowhere else.

It had also been the same problem on the other mobile phones I had. Slowly I'm sick of the app. Got more than 3gb free space. And often it doesn't matter if the music is already downloaded or not. It takes minutes of restarting and waiting till it works (and then usually it works for the rest of the session)

Re: Issues with connection and always being offline

Peter — Thu, 02 Jan 2020 13:17:57 GMT

Hey @El_Hombre,

Thanks for reaching out to us about this.

Do you mind trying with another account as a test to see if it works better now?

This is to determine whether there might be an issue with your account rather than the app on your mobile devices.

Thanks - keep us posted!

Re: Issues with connection and always being offline

Muzzt — Sun, 05 Jan 2020 20:57:56 GMT

Good morning Peter,

Spotify seems to be working correctly at the moment so it would be of no benefit attempting to login using a different account.

Will monitor, although being intermittent and a having limited people with Spotify accounts this would be difficult.

Thanks for the response and advice.