Incorrect image displaying in the app

jzgdrkjkjf — Sat, 21 Dec 2019 17:02:24 GMT

Plan

Premium

Device

Samsung SM-S766C

Operating System

Android 4.3

My Question or Issue

Any images inside the app do not displaying properly (may be not displaying at all or only small horizontal piece of artwork). The very last version that works fine is 8.5.29.828. Sick of checking every new version and finding out that issue hasn't been fixed and installing old version back again

Re: Incorrect image displaying in the app

Xenia — Fri, 10 Jan 2020 07:15:50 GMT

Hey @jzgdrkjkjf,

Welcome to the Community and thanks for sharing this with us.

We can see on your screenshot, that your mobile is on flight mode and would like to clarify whether you're having this issue while you're in the offline mode.

As a first troubleshooting step you can try a clean reinstall, in order to remove any corrupted data from your device and ensure the app will run properly again after you install the newest version.

If the issue persists, please let us know if this is happening on other devices or when you're using different networks.

Let us know how it goes and give us a shout if we can help you with anything else.

topic Incorrect image displaying in the app in Android

Incorrect image displaying in the app

Re: Incorrect image displaying in the app