topic Re: Music Randomly Changing in Android

Music Randomly Changing

Ufuko — Tue, 24 Dec 2019 04:38:54 GMT

Plan

Premium

Country

Device

(Samsung Galaxy A3)

Operating System

(Android)

My Question or Issue

Spotify randomly changing my song after few seconds. Even if i paused the music, its gonna starts again.. Its really annoying and dont let me listen my song. Only trying to open randomly songs.

Re: Music Randomly Changing

Emilia_8 — Tue, 24 Dec 2019 10:52:22 GMT

Hi @Ufuko,

Thank you for reaching out here in the Community!

If you see suspicious activity on your Spotify account, first reset the password:

Open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
Go to your account page and click SIGN OUT EVERYWHERE.

It's also strongly advised that you change the password for:

The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.)
Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
Any service where you use the same password as Spotify.

If the issue persists, you can reach out to Customer Support.

You can find the contact form here.

I hope it helps!

Re: Music Randomly Changing

Ufuko — Tue, 24 Dec 2019 12:08:58 GMT

No its not about the security, its about the Spotify, just failing...

I will wait a solution but its so annoying. Need to be fixed or i am gonna cancel my membership...

Re: Music Randomly Changing

Emilia_8 — Tue, 24 Dec 2019 15:56:32 GMT

Hi @Ufuko,

Thank you for your reply!

You might want to take a look at these solved threads with similar issues as yours:

If following suggested steps doesn't help, I'd recommend using the contact form I linked in my previous reply.

Have a nice day!