topic Re: UI freezes on Android TV in Android

UI freezes on Android TV

daniellukes — Wed, 08 Jan 2020 13:49:21 GMT

Plan

Premium Family

Country

Czech republic

Device

Philips 48PUS7600/R3

Operating System

Android 8

My Question or Issue

I have a problem with Spotify app on my Android TV with Android 8. UI completely freezes after random amount of time. It usualy happens during first three songs in any playlist. Music continues to play but the UI does not respond to my remote control. When I turn on Spotify app on my cell phone with Android 10, I can control playback via Spotify connect. I can switch songs on my phone and when I do it, it starts to play on the TV correctly but the UI keeps frozen. The only way how to recover from this state is to switch off the TV for a few minutes or kill the app via TV's app manager and start it again.

Re: UI freezes on Android TV

daniellukes — Fri, 10 Jan 2020 16:12:29 GMT

I have figured out that the reported issue happens when I start to play a playlist and I stay in the playlist view where the current song's progress bar is visible. When I start to play the playlist and then I return to the app's homepage, it won't freeze. Instead the app works for a few hours but it seems that my TV slowly becomes unresponsive and does not react to my remote control at all. The only way how to recover is unplug the TV from electricity. The same issue was described in different topic https://community.spotify.com/t5/Android/Android-Other-Spotify-freezes-Sony-android-tv/td-p/4800134

Re: UI freezes on Android TV

Aaarnas — Fri, 20 Mar 2020 17:24:22 GMT

Same happening with Sony KD49XF9005. It's quite old and major issue.
This was happening even when using Android 7 long time ago. Now also with Android 8.

Re: UI freezes on Android TV

ankan21 — Sat, 28 Mar 2020 11:41:05 GMT

i have same problem i have a Philips 55pus7181/12 the spotify app freezes whit the same problem!

Re: UI freezes on Android TV

TINTINIUS — Mon, 20 Apr 2020 15:10:45 GMT

Same issue here, for a while now already.

Plan: Premium Family

TV Model: Sony KD65X8505 (European model)

OS: Android 7S

Spotify Version: 1.29.0

Country: Germany

Cheers

Re: UI freezes on Android TV

Aaarnas — Mon, 27 Apr 2020 14:02:15 GMT

Seems fixed on version 1.30.0 (The one with new design)

Re: UI freezes on Android TV

daniellukes — Mon, 27 Apr 2020 16:01:26 GMT

Yes, I can confirm that the UI does not freeze anymore on Philips 48PUS7600/R3 with Android 8 and app version 1.30.