topic Re: Un-able To Play Songs, "You Discovered a Premium Feature!" in Android

Un-able To Play Songs, "You Discovered a Premium Feature!"

user-removed — Tue, 14 Jan 2020 00:30:02 GMT

Plan

Free

Country

Japan

Device

Samsung Galaxy Tab A

Operating System

Android

My Question or Issue

Whenever I try to play a song, it says "You discovered a Premium feature!" and doesn't play any song.

I have tried:
reinstalling, clearing cache and data

Re: Un-able To Play Songs, "You Discovered a Premium Feature!"

eltoch — Tue, 14 Jan 2020 05:11:18 GMT

Hello! Sounds like you are attempting to play specific songs, when on a free plan you are only able to play on shuffle mode.

Subscribing to premium or making a playlist of songs you like and just leaving that on shuffle should work 🙂

Re: Un-able To Play Songs, "You Discovered a Premium Feature!"

Mario — Tue, 14 Jan 2020 15:16:30 GMT

Hey @user-removed,

You can also check this support site article if you wish to know more about the differences between the Spotify free and the Premium experience as well as about the extent to which you can play selected songs depending on what subscription you choose.

Hope you'll find this info useful. Let us know if we can help with anything else 🙂

Re: Un-able To Play Songs, "You Discovered a Premium Feature!"

user-removed — Tue, 14 Jan 2020 20:29:11 GMT

Thank you for reolying. I'm actually trying to play a playlist in the first place. The shuffle button gives me the same error message. I still can't play any songs.

Re: Un-able To Play Songs, "You Discovered a Premium Feature!"

user-removed — Tue, 14 Jan 2020 20:32:43 GMT

Hey Mario,

Thanks for linking the article! Unfortunately it wasn't of use to me and wasn't really relevant to my question. I am trying to figure out why I can't play any songs, whether it be in a playlist, using search, or pressing shuffle. Thank you, though!

Re: Un-able To Play Songs, "You Discovered a Premium Feature!"

Peter — Fri, 28 Feb 2020 09:44:10 GMT

Hey there,

Thanks for getting back to us and confirming that.

In that case, do you mind checking out the troubleshooting steps in this support article? Your issue is a common one, so hopefully the above should be enough to resolve it. If not, however, feel free to get back to us and we'll see what else we can suggest.

Thanks - keep us posted!