topic Re: App crashes immediately after opening up in Android

App crashes immediately after opening up

crawfsd45 — Tue, 14 Jan 2020 23:01:05 GMT

Is there anyway I can fix this? I tried restarting my phone, and deleting and reinstalling. It was working fine this morning

Plan

Premium

Country

Device

Samsung s9 plus

Operating System

Android

Re: App crashes immediately after opening up

jesseransom — Wed, 15 Jan 2020 00:36:25 GMT

I'm having exactly the same problem. I've cleared the cache, cleared the data, uninstalled, reinstalled, done the longer uninstall-shut down-start-reinstall sequence. I'm using a OnePlus 6T (A6013)running Android 10, OxygenOS version 10.3.0, build ONEPLUS A6013_41_191214, Spotify version 8.5.40.195 updated on Jan8, 2020. I think it worked a little after that, though I'm not sure. It's been a few days since I've been able to use Spotify.

Re: App crashes immediately after opening up

jesseransom — Wed, 15 Jan 2020 19:14:20 GMT

I should add that I've also followed the parts of the Spotify "clean installation" instructions that are pertinent found here: https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485 (these instructions for 6.0-onward start with a link to within Spotify to remove devices which no longer exists, 404 error...), and my account would seem to be fine as I can use the desktop version (having done this alternative check for step 7 in the Spotify "[Android] Troubleshooting Spotify" topic found here: https://community.spotify.com/t5/Android/Android-Troubleshooting-Spotify/td-p/113082

Re: App crashes immediately after opening up

jesseransom — Wed, 15 Jan 2020 22:55:47 GMT

My apologies for cluttering up this thread. A third attempt of the clean uninstall/reinstall seems to have fixed it for me. I may have failed to do the clear data and clear cache *immediately* before uninstallation on prior attempts, leaving cruft there on the subsequent uninstallation. If a moderator wants to remove my posts from this thread, that might not be bad...