Help me

Lillibowdenx — Fri, 31 Jan 2020 17:12:37 GMT

Hi I did the trial for the premium membership and I have been getting charged the £9.99 fee per month. My problem is that I try to go to subscriptions as directed to cancel my subscription but according to that page I am on a FREE account. I cannot cancel I want to cancel but I do not see how to do that on an account that is listed free. I need help to cancel this mistake so that it doesn't happen again but I cant see to find a number or anything to contact spotify. Please Help me

Re: Help me

Brunelicia — Sat, 01 Feb 2020 19:18:48 GMT

HEy @Lillibowdenx ,

Welcome to the Community!

I'd recommend taking a look at this article for more information about it. Please make sure you check all the steps there, they should help you with this.

Have a nice day!

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Help me

Re: Help me