topic Re: Latest version white screen, no login, no playlists, no search, nothing in Android

Latest version white screen, no login, no playlists, no search, nothing

Redeucer — Thu, 04 Apr 2013 00:59:43 GMT

Every since the latest patch, I have been completely unable to use Spotify on my Galaxy S3. I open the ap, and get the black bar at the top with the menu option in the top left corner and Spotify next to it. No option to log in, nothing. When I select the menu, it brings up another blank whit screen with no option to search, playlists, radio, anything.

First I tried uninstalling the ap, and reinstalling, and it did the same thing.

I tried this several times with any variations I could think of uninstalling and reinstalling, and still nothing.

Then I cam here and read and followed the steps to go to application manager, delete the cache, force stop, uninstall the ap, deleted the com.spotify from phone and SD card, turn the device off, restart the device, reinstall the ap from Google Play store.

Same thing as before, white screen, no option, no menu, no nothing.

I expect the ap to work. I get nothing. I can't play any songs or do anything with it.

I've tried restartin several times.

Connnectionisn't the problem.

Device is Samsung Galaxy S3

Android Jelly Bean 4.1.2

Premium Account

Available space: 5.4G, 9.2G SD

Device is not rooted.

Was on SD card.

Only Google Play versions, nothing earlier.

WiFi/Mobile doesn't matter.

Spotify version 0.5.12.52

Verizon

Username: 1238927010

Only use facebook to login.

Pics are here and here

Re: Latest version white screen, no login, no playlists, no search, nothing

Taylor — Thu, 04 Apr 2013 07:48:58 GMT

Hi,

That's very strange, looks like everything should work from the specs you've put there. It may be a bug with the latest Android update, I'll see if any other users post about this.

Feel free to submit a support ticket on the contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

Anthony 🙂

Re: Latest version white screen, no login, no playlists, no search, nothing

Redeucer — Thu, 04 Apr 2013 12:48:14 GMT

Apparently one of the picture links is broken. Here is the correct one.

Re: Latest version white screen, no login, no playlists, no search, nothing

skaris — Thu, 04 Apr 2013 13:48:56 GMT

I have exactly the same problem on my S3!

Re: Latest version white screen, no login, no playlists, no search, nothing

nickluck — Thu, 04 Apr 2013 15:58:31 GMT

exactly the same behaviour.

I cleared the cache, i cleared the dalvik, I restored an old version, I restored only data.

And any possible combination of the above.

There must be some leftovers on the filesystem

Re: Latest version white screen, no login, no playlists, no search, nothing

vrouse — Thu, 04 Apr 2013 20:20:25 GMT

I get this as well, exactly like you've described. I have a htc desire x & am not tech savvy, think I have gingerbread but am not sure - may be ice-cream sandwich. Have deleted & reinstalled the app twice but no better. Will try the other stuff mentioned by the OP but doesn't sound like it's helped him.

Re: Latest version white screen, no login, no playlists, no search, nothing

Taylor — Thu, 04 Apr 2013 20:33:53 GMT

Hi,

Did a bit of research and the white screen used to be caused by having an empty SD card slot, has anyone tried putting an SD card in? Anyone already have an SD card?

Anthony 🙂

Re: Latest version white screen, no login, no playlists, no search, nothing

vrouse — Thu, 04 Apr 2013 20:53:58 GMT

Ok, tried uninstalling again, switching off, removing battery, turning on again, installing ES file explorer app, searching for the spotify.mobile.android.iu file & it couldn't find it. I don't have an SD card on my phone, I have a spotify premium account, always log in with Facebook, can't remember all other questions you like us to answer, sorry.
Really hoping someone can solve this, as there's little point paying for premium if I can't listen on my mobile.

Re: Latest version white screen, no login, no playlists, no search, nothing

vrouse — Thu, 04 Apr 2013 20:55:28 GMT

.....or I could have just checked for ant more recent posts - thank & will try putting an SD card in.

Re: Latest version white screen, no login, no playlists, no search, nothing

Taylor — Thu, 04 Apr 2013 21:01:33 GMT

@vrouse wrote:
.....or I could have just checked for ant more recent posts - thank & will try putting an SD card in.

Hi,

Ok thanks for trying it out, let me know how it goes!

If it doesn't fix for a few users, guessing this is a bug and will escalate it to the staff to see if they are aware of any problems 🙂

Anthony

Re: Latest version white screen, no login, no playlists, no search, nothing

skaris — Thu, 04 Apr 2013 21:13:24 GMT

I have a sd card in my s3, always had.
Still i get this problem.

Re: Latest version white screen, no login, no playlists, no search, nothing

Redeucer — Thu, 04 Apr 2013 21:13:31 GMT

Yes, I definitely have an SD card in. My spotify was on my SD card until this latest release. I tried deleting the com.spotify on there like the directions say. The SD card is in and working for everything else.

Re: Latest version white screen, no login, no playlists, no search, nothing

Taylor — Thu, 04 Apr 2013 21:24:12 GMT

Hi everyone!

Just to let you know, I have escalated this as an issue to the staff; assuming with the number of users here that it is a bug. Hopefully if it is a bug the Spotify Staff will be able to fix it for you 🙂

Anthony

Re: Latest version white screen, no login, no playlists, no search, nothing

Redeucer — Thu, 04 Apr 2013 22:35:10 GMT

I hope it is soon. I have a long road trip coming up next week and several gig worth I will have to redownload now. 😕

Re: Latest version white screen, no login, no playlists, no search, nothing

Redeucer — Tue, 09 Apr 2013 13:00:06 GMT

The e-mail I received on this from tech support was useless. They deactivated all my devices, so now not only did I have to reinstall on my computers and iPad, I had to redownload everything on them as well. And when I got done, my Samsung Galaxy S3 still has the the same issue. Way to go tech support. Not only didn't it work, you now made me waste hours redownloading on all of my other devices as well.

If you contact technical support on this. DON'T LET THEM DEACTIVATE YOUR DEVICES!

Re: Latest version white screen, no login, no playlists, no search, nothing

skaris — Tue, 09 Apr 2013 13:34:25 GMT

I suspected that this would take some time to get fixed and I didn't want to wait so I just simply Google for an older Spotify apk file, downloaded it and installed
The version I use now is a modified 0.5.2.87 with landscape support and could be found here:
http://www.mediafire.com/?e5wvxa7oq2u9euu
II will use the one until Spotify releases a new one that will hopefully work.

Re: Latest version white screen, no login, no playlists, no search, nothing

skaris — Tue, 09 Apr 2013 13:39:54 GMT

Forgot to mention that the version I use is in swedish.
There are a lot of other apk's out there, just use Google.

Re: Latest version white screen, no login, no playlists, no search, nothing

Sam — Sat, 20 Apr 2013 10:29:15 GMT

Guys, are you still getting this? Are you running any cache clearing apps at all?

Re: Latest version white screen, no login, no playlists, no search, nothing

vrouse — Sat, 20 Apr 2013 11:32:50 GMT

I'm still having the problem, and am a very basic smartphone user - got my first one last Oct & am pretty sure I don't have any cache clearing apps (basically cos I've added very few apps since I got this phone & none of them were this - only way I'd have them is if they came preinstalled on my htc desire X).

Re: Latest version white screen, no login, no playlists, no search, nothing

Sam — Sat, 20 Apr 2013 12:52:57 GMT

Ok, thank you for the info. It's been escalated.