topic All tracks are played through the preview in Android

All tracks are played through the preview

WhyGod — Fri, 14 Feb 2020 10:43:04 GMT

Plan

Free

Country
Russia

Device

Honor 5A

Operating System

Android 5.1

My Question or Issue

All songs on the phone started playing in preview mode, how can I turn off this mode and start listening to normal music again?

Re: All tracks are played through the preview

Emilia_8 — Fri, 14 Feb 2020 10:46:34 GMT

Hi @WhyGod,

Thank you for reaching out here in the Community!

Regarding your question, on-demand mobile access is available only for Premium users. However, it's available on selected playlists for Free users as well, there will be no shuffle symbol next to the title of the playlist. That means, you can choose a song you want to play and you have unlimited skips.

To start a playlist, tap the green SHUFFLE PLAY button.

You can still play on-demand using a desktop, even without Premium Subscription.

Here's an article comparing different Subscriptions offered by Spotify. Take a look if you're interested.

I hope it helps!

Re: All tracks are played through the preview

AnnH1 — Sat, 15 Feb 2020 12:19:45 GMT

I've got the same problem om my Samsung S7. I don't have premium and on my Lenovo tablet there is no problem

Re: All tracks are played through the preview

Emilia_8 — Sat, 15 Feb 2020 13:01:15 GMT

Hello @AnnH1,

You won't be able to choose a song to play on your mobile while using Spotify Free, unless there is no shuffle symbol next to the title of the playlist.

You can listen to a regular playlist by taping the green SHUFFLE PLAY button.

On desktops and tablets it's possible to play on demand even without Premium.

For more detail on how Spotify Free works on mobile, check this article.

If you want to check different subscriptions offered by Spotify, here's a support article for you.

I hope you'll find this helpful!

Re: All tracks are played through the preview

AnnH1 — Sat, 15 Feb 2020 13:06:34 GMT

But I can't play Amy playlist! What I can see i n the article you linked to
I should be able to do that.

Re: All tracks are played through the preview

Emilia_8 — Sat, 15 Feb 2020 13:15:39 GMT

Hi @AnnH1,

Could you send a screenshot of the playlist you're not able to play?

Thanks 🙂

Re: All tracks are played through the preview

Breitsd — Thu, 11 Apr 2024 21:33:40 GMT

This has been happening to me and I have Spotify Premium Family. I expect to be able to play my playlists. It’s not a connection issue and I reinstalled the app and it worked until I returned to my car later. The same problem happened again. I never had this problem until about 2 weeks ago.

Re: All tracks are played through the preview

Vasil — Sat, 13 Apr 2024 06:37:06 GMT

Hey @Breitsd,

Thanks for joining!
So - when you're just on your phone - all songs play correctly.
When you enter your vehicle they only play previews?

In case this is so, let us know how you connect to your car. Is it a Bluetooth connection or Android Auto?
I'd also check if this happens with other external devices as well.

Let's narrow down what the exact issue is and we'll figure out how to proceed from there 🙂