topic Spotify removing downloaded music in Android

Spotify removing downloaded music

chemosabi — Wed, 19 Feb 2020 20:34:31 GMT

Plan

Premium

Country

New Zealand

Device

Samsung Galaxy M20

Operating System

Android 10

My Question or Issue

Every time I open the app, I discover my downloaded songs have been deleted. The app starts downloading them again. Not that many songs; may 200?

How do I stop this from happening?

Re: Spotify removing downloaded music

Ivan — Thu, 20 Feb 2020 08:17:05 GMT

Hey there @chemosabi,

Thanks for searching for the answer you need here!

We suggest you head to this help page - it includes useful steps on how to troubleshoot storage issues.

Just to double-check, have you tried a clean reinstall of the Spotify app on your device? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues with downloaded content.

Hope this helps. Let us know how it goes.