topic App crash Android 10 in Android

App crash Android 10

ElinMT — Wed, 04 Mar 2020 11:54:20 GMT

Plan

Premium Family

Country

Sweden

Device

Samsung note 9

Operating System

Android 10

My Question or Issue

Spotify App crashes directly after installation, cannot be used at all.

We have restarted phone several times, re-installed the app several times during a week, cleared data and cache of spotify app, cleared cashe partition of the phone, tested with both wifi and mobile data connection.

Please help, all other apps work well, but Spotify not at all

Re: App crash Android 10

Xenia — Fri, 06 Mar 2020 15:54:34 GMT

Hey there @ElinMT,

Thanks for reaching out to the Community about this. No worries - help's here!

This sounds like an ongoing issue we are currently looking into. We recommend, you head here and follow the instructions under the Status Update. Should the issue persist, make sure to add your +VOTE and subscribe in order to be notified if there are any updates.

Hope you'll find this useful. Give us a shout in case there's anything else you need help with.