topic Re: Black screen since upgrade in Android

Black screen since upgrade

aozgovde — Sat, 14 Mar 2020 13:47:07 GMT

Plan

Free/Premium

Country

Canada

Device

Lenovo

Operating System

Android 7

My Question or Issue

Re: Black screen since upgrade

Ivan — Mon, 16 Mar 2020 08:38:26 GMT

Hey there @aozgovde,

Thanks for reaching out to the Community about this.

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing.

Give your device a quick restart as well before you open the newly installed app.

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Let us know how it goes.

Re: Black screen since upgrade

aozgovde — Mon, 16 Mar 2020 10:31:56 GMT

Thanks, the issue started when I upgraded Spotify. I did all these steps several times. I also upgraded the OS on my device. I contacted the tech support, we have gone through these steps together as well. My account works on another device I tested. So the issue is isolated to my device. The strange thing is every other app works perfectly. The old version of Spotify also worked perfectly. It's a mystery whats the issue with the new version.

Unfortunately I need to be able stream on that device. So I'll try another streaming service.