topic Re: Cannot pause music on lock screen in Android

Cannot pause music on lock screen

Advocatus — Tue, 24 Mar 2020 02:46:13 GMT

Hello All,

When the Galaxy 8 phone is locked it allows me to go back a song and skip to the next song when Spotify is playing but it will not allow me to pause the song. It cues me to "Use Fingerprint to Unlock"

Android 9, last update 2/28/2020 (current), Face Widgets for music on lock screen is on (cycled it off and on), rebooted phone. Thanks in advance for any help you may offer.

Re: Cannot pause music on lock screen

Nico — Wed, 25 Mar 2020 13:03:33 GMT

Hey @Advocatus! Welcome to the Spotify Community. ^^

That's odd.

Have you tried reinstalling your app to see if that fixes this issue? If not here's a step by step tutorial.

Let me know how it goes! ^^

Peace

Re: Cannot pause music on lock screen

Peter — Thu, 26 Mar 2020 07:34:23 GMT

Hey @Advocatus,

Just to add to what @Nico already suggested - we're currently looking into a similar issue in this Ongoing Issue thread.

Make sure to head over there and leave the requested info as a comment - we'll make sure to get back to you there as soon as we have more info.

Thanks!