topic Album covers randomly dissapearing in Android

Album covers randomly dissapearing

user-removed — Wed, 01 Apr 2020 03:51:24 GMT

Plan

Premium

Country

Ecuador

Device

Samsung Galaxy Note 10

Operating System

Android 9

So i have been using spotify on offline mode for years and recently when i go offline for some days some of my downloaded songs album art dissapear randomly and it is replaced by the default grey art. They disappear both in the now playing menu and browsing for songs

Re: Album covers randomly dissapearing

Ivan — Wed, 01 Apr 2020 13:28:33 GMT

Hey there @user-removed,

Thanks for reaching out to us about this - we'll be glad to help you out here.

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way, you can start afresh with Spotify on your device.

Check out this help page in order to find the steps for clean reinstall on the relevant device.

Hope this helps. Let us know how it goes.