App crashes on startup

user-removed — Sat, 11 Apr 2020 10:29:57 GMT

Plan

Premium

Country

Germany

Device

Samsung Note 9

Operating System

Android 10

My Question or Issue

I'm not able to open the app any more. It crashes and closes immediately after opening it. I deinstalled and installed the app from the Play store, cleared the cache, and restarted my phone. I granted all the permissions and deactivated any energy optimization. All of these measures weren't successful.
Currently I cannot use the app with my phone. I'm thinking about to switch to another streaming service. Please fix it asap. Thanks.

Re: App crashes on startup

Katerina — Fri, 17 Apr 2020 09:34:27 GMT

Hey there @user-removed,

Thanks for reporting this here in the Community!

You've mentioned that you've cleared the app's cache before reinstalling. Just to confirm, could you give it another try clearing the app's data as well?

You can also make sure that you're following all the steps mentioned in this Spotify Answer for a thorough uninstallation of the app, as this usually helps with issues like this.

If the issue still persists after that, it'd be helpful if you could let us know the version of the app you're currently on. You can find this from your phone's Settings > Apps > Spotify.

Any additional details would also be very useful so we can take a closer look into what's happening, for example:

When did this start happening?
Are you connected to a car when this happens?
Is this happening on a different - preferably mobile - device?

Let us know how you get on! We'll be right here if there's anything else we can help with.

Have a lovely day 🙂

topic Re: App crashes on startup in Android

App crashes on startup

Re: App crashes on startup