topic Re: Blank Screen Galaxy S4 - ATT in Android

Blank Screen Galaxy S4 - ATT

drraf81 — Sun, 12 May 2013 18:09:41 GMT

Hi Just got the new galaxy S4 - everytime I login I see my lists for less than a bit of a second - then the screen is blank and the app is unresponsive - I followed the troubleshooting instuctions available on the site - still with the same issue

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. Downloaded the foftware

2. Login using spotiy account (not facebook)

3. I could see the lists briefly

4. then blank screen

What I expected to happen

I expect to be able to navigate my music

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Galaxy S4

Device’s Operating System

Android 4.2

What type of account do you have?

Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

13 GB

Space left on your SD card (if applicable)

14 GB

Is your device rooted?

Are you using a custom ROM, if so which one, exactly?

Did you set your external SD card as storage location?

Did you manually install an older version before installing the latest version from the Play Store?

Did both

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

If you said "No", when does the issue not occur?

My mobile Spotify version

0.6.0.17

My desktop Spotify version (if applicable)

My mobile provider and country

ATT - USA

My username

drraf81

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Spotify login

Do you have any screenshots you can attach to more clearly explain your issue?

NA - blank white screen

Re: Blank Screen Galaxy S4 - ATT

Taylor — Sun, 12 May 2013 20:00:12 GMT

Hi, and welcome to the community!

Unfortunately, this sounds like a bug which which a mod has posted about here. [corrected link; somehow I managed to link to an image of my profile picture!]

Hopefully it will be fixed soon!

Anthony 🙂

Re: Blank Screen Galaxy S4 - ATT

drraf81 — Sun, 12 May 2013 18:33:37 GMT

thank you for your prompt response. we look forward to it.

Re: Blank Screen Galaxy S4 - ATT

drraf81 — Tue, 14 May 2013 20:37:01 GMT

Still NOT working after the update (~ 1 hr ago).

Re: Blank Screen Galaxy S4 - ATT

drraf81 — Tue, 14 May 2013 22:30:18 GMT

another update - still NOT working

Re: Blank Screen Galaxy S4 - ATT

Joe — Tue, 14 May 2013 22:50:47 GMT

This may sound bizarre but can you try turning off 4G and seeing if that makes any difference please?

Re: Blank Screen Galaxy S4 - ATT

gyanik — Thu, 23 May 2013 14:52:27 GMT

S4, 8 Gig available. White screen after 2 seconds. No menu. 4Glte, wifi doesn't matter.

Re: Blank Screen Galaxy S4 - ATT

Peter__ — Fri, 24 May 2013 13:58:00 GMT

Do you have task killing apps?

If so, try using it to kill Spotify and then see if it will launch normally again.

Peter

Re: Blank Screen Galaxy S4 - ATT

drraf81 — Fri, 24 May 2013 17:34:35 GMT

Sorry I did not post my personal solution before, seem the app was stuck at facebook login page

I installed an older version of the app from m.spotify.com after I deleted old data, logged in using my premium credentials then when prompted to link the account to facbook I DID then I disabled this feature from facebook - after finishing the steps above I upgraded- now it is working

Re: Blank Screen Galaxy S4 - ATT

weelox — Tue, 01 Apr 2014 11:31:42 GMT

Link to older working verson

http://download.spotify.com/android/PreviewSpotifyAndroid.apk

just uninstall spotify and install this.

Its a awesome quick fix for this problem.

pros

You can use spotify without any problems, no bugs or any white screen and stuff like that.

coins

You lose som new features.