topic S3 not appearing under devices in Android

S3 not appearing under devices

DrS94 — Wed, 15 May 2013 13:38:55 GMT

My spotify app and deskop (Mac) app used to work fine. This morning, I switched on the app and all my playlists were missing and a random album playlist appeared, one that I'd never seen or heard before. The playlists were all gone from my desktop client too. After restoring the playlists by searching through my activity log on FB, I managed to download them to my Galaxy S3. However, my phone doesn't show up under devices on the desktop client and my local files cannot sync to my phone either. I've tried log in/out, uninstalled the app, reinstalled the app. Still not working. It's also been showing no internet connection whether I'm on 3G or WiFi.

Re: S3 not appearing under devices

Joe — Wed, 15 May 2013 21:36:10 GMT

Hi, is it possible you logged into your desktop client with different credentials? Maybe used your spotify username/pass instead of a facebook login or vice versa? This would explain the playlist strangeness and not seeing your S3 if it's logged in using credentials different to the desktop app.

Re: S3 not appearing under devices

Willy12345 — Wed, 24 Jul 2013 12:53:30 GMT

All my devices (Galaxy S3 and Ipad) are not appearing in my devices list since last week.

Tried uninstalling and reinstalling Spotify in all devices including Spotify in my Mac. Not working.

Any solutions? I need my local files to sync to my devices

Re: S3 not appearing under devices

Peter__ — Wed, 24 Jul 2013 16:48:23 GMT

@Willy12345 wrote:

All my devices (Galaxy S3 and Ipad) are not appearing in my devices list since last week.

Tried uninstalling and reinstalling Spotify in all devices including Spotify in my Mac. Not working.

Any solutions? I need my local files to sync to my devices

Do you have any firewalls which might be getting in the way?

Peter

Re: S3 not appearing under devices

Willy12345 — Sun, 28 Jul 2013 12:55:43 GMT

Nope Im pretty sure as I have been syncing my devices perfectly fine before this.

Just all of a sudden everything stops working

Re: S3 not appearing under devices

Joe — Sun, 28 Jul 2013 16:50:31 GMT

Maybe start with the connection troubleshooting steps then let us know how it went.