Problem with Local files

ethanperpeluk — Sun, 26 Apr 2020 20:12:13 GMT

Help me!!!!

Plan

Premium

Country

Canada

Device

(Samsung Galaxy s9)

Operating System

(Windows 10,)

My Question or Issue

Hello, I'm having a problem with my local files no longer downloading. They all of a sudden just disappeared from my mobile library and appear unplayable. We just wiped my original computer where the files originated and we moved the files to a hard drive and downloaded again on another PC. I did the whole download on the same wifi and spotify account but it for some reason won't download onto my phone again. Please help me I wanna listen to Logic's mixtapes again

Re: Problem with Local files

Elena — Tue, 28 Apr 2020 10:01:00 GMT

Hey there @ethanperpeluk!

Thanks for reaching out. We'll gladly help you out.

Just to confirm, have you double-checked that the path which is set in the app's setting is leads to the new folder where the files are saved?

You can check that on your desktop with the steps here. After that you'll need to make sure that newly added the local files are saved in a playlist that you could download on your phone.

Keep us in the loop and feel free to let us know if you have any follow-up questions.

Take care!

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Problem with Local files

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