topic Re: Spotify stops playing music randomly in Android

Spotify stops playing music randomly

DukeS — Sun, 31 Mar 2013 23:37:53 GMT

Hey Spotify community,

I am a Spotify Premium user and using Spotify on my Samsung Galaxy S3 with Android 4.1.2.
The music stops playing randomly but frequently. I read in several forum about other users with the same problem. Is there any solution available?

Thanks for the help
Sven

Re: Spotify stops playing music randomly

Taylor — Mon, 01 Apr 2013 07:40:43 GMT

@DukeS wrote:
Hey Spotify community,

I am a Spotify Premium user and using Spotify on my Samsung Galaxy S3 with Android 4.1.2.
The music stops playing randomly but frequently. I read in several forum about other users with the same problem. Is there any solution available?

Thanks for the help
Sven

Hi, and welcome to the Spotify community!

How fast is your wifi/3/4G LTE? If it is too slow, sometimes the stream can't keep up with the music and it stops to wait for the next part of the music to be downloaded.

Try syncing some songs to offline mode. Does it work then?

Try a reinstall if it doesn't fix.

If there are enough posts through different forums about it as you say, if it is a bug you can expect an update to fix it sooner or later, depending on how hard it is to fix.

Anthony 🙂

Re: Spotify stops playing music randomly

DukeS — Mon, 01 Apr 2013 08:08:33 GMT

This happens in offline mode.

Already reinstalled the app without fixing the problem.

The posts which I saw were already several months old. I really hope somebody can help. This is very annoying!

SVEN

Re: Spotify stops playing music randomly

Taylor — Mon, 01 Apr 2013 08:14:13 GMT

@DukeS wrote:
This happens in offline mode.

Already reinstalled the app without fixing the problem.

The posts which I saw were already several months old. I really hope somebody can help. This is very annoying!

SVEN

Hi,

Have you tried changing the music quality to something different?

If you have lots of playlists/songs, try reducing the number.

If it still doesn't work, feel free to head over to the contact page and submit a support ticket: https://www.spotify.com/about-us/contact/

Anthony

Re: Spotify stops playing music randomly

morwennaswan — Wed, 15 May 2013 09:28:04 GMT

My phone keeps doing this (I have an S3) - but also with iplayer, youtube etc... at first I thought it was just spotify. Have you noticed this too?

Re: Spotify stops playing music randomly

DukeS — Wed, 15 May 2013 17:10:22 GMT

I think my problem was, that I had too less RAM available. After putting a normal background and less widgets, the problems were gone.

Re: Spotify stops playing music randomly

ultimategino — Fri, 25 Mar 2016 08:22:40 GMT

Re: Spotify stops playing music randomly

user-removed — Fri, 25 Mar 2016 23:16:29 GMT

Re: Spotify stops playing music randomly

user-removed — Fri, 25 Mar 2016 23:20:35 GMT

Hi i have the exact same problem on android 4.1.2. it's like spotify mutes the song, the problem is solved when i skip the song. Its not a volume problem as it seems.