topic Spotify doesn't load the covers properly in Android

Spotify doesn't load the covers properly

user-removed — Sun, 10 May 2020 23:34:39 GMT

Plan

Premium Family

Country

Perú

Device

Samsung Galaxy s6 g920v

Operating System

Android 7.0

My Question or Issue

Since I hired the premium service that allows me to download the songs to my phone, I have presented a problem that makes it too uncomfortable to use the app. The covers of the songs are not fully displayed, you only see a small part of the image and the rest looks dark, sometimes if it is shown swimming completely, but mostly not. I've already deleted the app data, reinstalled it, installed pre-current, and even reset my phone and the same issues are still presenting.

Re: Spotify doesn't load the covers properly

Ivan — Mon, 11 May 2020 06:47:43 GMT

Hey there @user-removed,

Thanks for reaching out to the Community about this.

We're currently aware of an issue causing the behavior you describe. We suggest you go to this Ongoing Issue and add your vote to it by clicking on the +VOTE button.

Make sure you follow the steps provided under Status Update as well.

It'll also be useful to subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

Hope this helps. Let us know if you have any more questions.