Spotify app keeps stopping to work

Dänyz — Mon, 11 May 2020 01:18:15 GMT

The Spotify app keeps basically stop working really frequently (multiple times a day). What I mean by that is, that I can't play songs sometimes I can't search for new artists, however clicking on artists I viewed bevor works. However the album preview picks won't load (some will others won't) and I can't click on the all albums button (when I do the all album tab opens but nothing appears it seems like the app is loading to death). As mentioned I'm not able to play any songs then. Only thing that helps is to clear all data (only clearing cache didn't help)

Hope I could describe my issue sufficently and that you can help me

Yours Dennis

(Internet connection was working fine and just restarting the app doesn't help)

Plan

Premium

Country

Germany

Device

Motorola vison one

Operating System

(Android)

My Question or Issue

Re: Spotify app keeps stopping to work

Ivan — Mon, 11 May 2020 06:52:15 GMT

Hey there @Dänyz,

Thanks for reaching out to us about this - we'll be glad to help you out here.

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way you can start afresh with Spotify on your device.

Check out this help page in order to find the steps for clean reinstall on the affected device.

If it doesn’t do the trick, we’ll provide you with further help.

We'll look out for your reply.

topic Re: Spotify app keeps stopping to work in Android

Spotify app keeps stopping to work

Re: Spotify app keeps stopping to work