topic Re: App closes alone in Android

App closes alone

Vinipupe — Sun, 17 May 2020 00:16:57 GMT

Plan

Premium

Country

Chile

Device

Xiaomi mi 9tpro

Operating System

MIUI global 11.0.4

My Question or Issue

The app closes alone after playing normally for some minutes

Re: App closes alone

Ivan — Sun, 17 May 2020 06:52:23 GMT

Hey there @Vinipupe,

Thanks for reaching out to us about this - we'll be glad to help you out here.

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way you can start afresh with Spotify on your mobile.

Check out this help page in order to find the steps for clean reinstall on the affected device.

If it doesn’t do the trick, we’ll provide you with further help.

We'll look out for your reply.

Re: App closes alone

Vinipupe — Mon, 18 May 2020 14:02:51 GMT

It was a problem with background apps and the efficiency program of MIUI.
Fixed it by locking the app in the recent Menu, and withdrawing the app
from the energy saving menu.