topic Re: Now Playing Queue keeps resetting in Android

Now Playing Queue keeps resetting

Ultimatum21614 — Tue, 19 May 2020 06:03:02 GMT

Plan

Premium

Country

United States

Device

Google Pixel 3a

Operating System

Android 10

My Question or Issue

Every time I restart Spotify, the play queue resets to the same songs not to the songs that should come after the last song I played before I closed it. So the next time I open the app, the song I last played continues but the song afterwards is not the song that would have come after if I had not closed the app.

Re: Now Playing Queue keeps resetting

Mario — Tue, 19 May 2020 07:30:43 GMT

Hey @Ultimatum21614,

Thanks for reaching out about this here in the Community.

If what you reported happens when using Spotify with your mobile data, would you mind double-checking that the "data-saver" mode is not enabled on your Google Pixel device? To do so:

Open your phone's Settings
Tap Network & internet > Data usage > Data saver
Turn Data saver off

Let us know you get on and if there's anything else we can do to help. We'll look out for your reply!

Re: Now Playing Queue keeps resetting

Ultimatum21614 — Tue, 19 May 2020 07:34:51 GMT

It was already off. Also, I use Spotify with WiFi

Re: Now Playing Queue keeps resetting

Mario — Tue, 19 May 2020 07:42:10 GMT

Hey @Ultimatum21614,

Thanks for keeping us in the loop.

Would you mind trying a clean reinstall so as to delete any remaining traces of your current Spotify setup and then be able to install the app from scratch? If that doesn't do the trick, it'd be great to see a video of the issue so we can take a closer look.

Let us know how you get on. We're looking forward to your update and we're here to help with anything else too!

Re: Now Playing Queue keeps resetting

Ultimatum21614 — Tue, 19 May 2020 07:57:52 GMT

Here is a video displaying the problem
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