topic Internet connection not available in Android

Internet connection not available

abhishekislam — Fri, 22 May 2020 22:05:19 GMT

Plan- Premium

Country- India

Device- Oneplus 7T

Operating System- Android 10

Spotify says my internet connection is not available. While rest all apps are working absolutely fine. I tried switching to my WiFi as well as different hotspots and my mobile data but nothing's working. I couldn't play a single song through the app. It just says "No Internet Connection Available". I tried clearing cache, formatting device, reinstalling Spotify, changing credentials of the account. While on the other hand the web version is working. Please help.

Re: Internet connection not available

Ivan — Sun, 24 May 2020 08:27:59 GMT

Hey there @abhishekislam,

Thanks for reaching out to the Community about this.

We're currently aware of an issue causing the behavior you describe. We suggest you go to this Ongoing Issue and add your vote to it by clicking on the +VOTE button.

Make sure you follow the steps provided under Status Update as well.

It'll also be useful to subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

Hope this helps. Let us know if you have any more questions.