topic Re: Spotify crash when I click the thrUee white dots in Android

Spotify crash when I click the three white dots

warracer — Wed, 18 Sep 2019 18:05:53 GMT

Plan

Premium

Country

Canada

Device

umidigi a5 pro

Operating System

Android 9

My Question or Issue

Well, since about 2months now I can't click the 3 whites dots button without the app restarting or crashing. It doesn't matter on which menu or songs I listen, as soon as I click the 3 white dots it freezes than crash.

I tried reinstalling, clearing cache , even factory reset of my device and nothing.

Im running version 8.5.23.686

Thanks

Re: Spotify crash when I click the three white dots

Peter — Fri, 20 Sep 2019 14:51:37 GMT

Hey @warracer,

Thanks for reaching out to us about this.

This is an issue which we're aware of and currently looking into.

Make sure to head over to this ongoing issue thread and leave the requested info. We'll keep you posted there and let you know as soon as we have any updates.

Thanks! Stay awesome 🙂

Re: Spotify crash when I click the thrUee white dots

10fy-7_w9gosh — Tue, 11 Feb 2020 06:39:44 GMT

Hi. there wa any solution for this? i've the same problem with mine A5 umidigi

Re: Spotify crash when I click the three white dots

warracer — Mon, 25 May 2020 14:35:58 GMT

Just letting you know that as version 8.5.58.954 this issue is still present.

Honestly is ruining Spotify for me. Its been almost over a year I have this issue and still pay for premium...

Re: Spotify crash when I click the thrUee white dots

warracer — Mon, 25 May 2020 14:36:21 GMT

Nope, still have the same issue for awhile now.

Re: Spotify crash when I click the three white dots

rivasness — Sun, 26 Jul 2020 18:55:26 GMT

I have the same exactly issue in my Umidigi A5 pro, are there any solution on this jet?

Re: Spotify crash when I click the three white dots

Alex — Tue, 01 Sep 2020 13:49:32 GMT

Hey there @rivasness,

Welcome to the Community!

This issue is still under investigation. Check out the post from @Peter and add your +Vote to the ongoing issue thread. This way you'll get notified as soon as there is any progress on this.

In the meantime we recommend you check out this post and see if any of the troubleshooting helps you.

If you have more questions, don't hesitate to reach out again.

Have a great day!