topic Re: White screen on Android in Android

White screen on Android

richsch — Sat, 13 Apr 2013 16:03:26 GMT

Samsung S3 G

Was running fine but now getting the white screen of death. Reinstalled, reboot, etc = no change. Started about a week ago. Help! Spot still runs ok on laptop during this. Need tunes bad.....rich

Re: White screen on Android

peacewalker — Thu, 16 May 2013 17:22:30 GMT

Try going into Task Manager, Active Applications and see if Spotify shows up. If so, click Exit. For some reason I have to do this every time I start Spotify. Kind of a pain, but better than nothing.

Re: White screen on Android

Joe — Thu, 16 May 2013 18:05:13 GMT

Download 0.6.20 from Google Play. It seems to have sorted this out.

Re: White screen on Android

mdouget — Thu, 16 May 2013 18:54:24 GMT

So I am getting a white screen on my android app. I have tried clearing my cache, removing the app and reinstalling it. And I am stell getting the white screen. Any advice on next steps?

Re: White screen on Android

Joe — Thu, 16 May 2013 18:59:07 GMT

What is your mobile device and android version and what version of spotify are you using?

Re: White screen on Android

mdouget — Thu, 16 May 2013 19:04:53 GMT

Samsung Galaxy 3. Android version 4.1.2

Re: White screen on Android

Joe — Thu, 16 May 2013 19:09:41 GMT

Spotify version? If you can't run Spotify to check, you can check in settings/apps/downloaded and selecting Spotify from there. Version number is at the top of the App Info screen.

Re: White screen on Android

mdouget — Thu, 16 May 2013 19:13:14 GMT

Spotify Version 0.6.0.20

Re: White screen on Android

Joe — Thu, 16 May 2013 19:56:48 GMT

Hi mdouget. I know you've already tried reinstalling but could you just try the troubleshooting steps in this post and let me know how it goes? Don't worry about the template 🙂

Re: White screen on Android

mdouget — Thu, 16 May 2013 20:09:23 GMT

I did all of those steps. And I am still getting the white screen. 😞 it loaded fine and then I was able to log in and then it goes white by itself.

Re: White screen on Android

Joe — Thu, 16 May 2013 20:30:10 GMT

This shouldn't be happening on your S3. Could you try following the steps outlined in this post which solved the same issue on a S4? Please let me know if it works for you. Thanks.

Re: White screen on Android

Jimmyspotify — Thu, 16 May 2013 21:08:10 GMT

I am having the same issue since updating spotify on my S3 yesterdy. I am pretty annoyed as I am a premium subscriber and I have been using spotify as my only music player, paying cutomers shouldn't be Beta testers!

I made it work for a while by deleting the app and manually deleting the files but I am back to the white screen of death. I think the problem occured again after downloading some of the playlists (which are stored on my SD card), while connected to wifi. I was wondering if the SD cards are causing some of this problem and the solution would be to allow a choice of downloading music to the phones internal memory?

I am using a Galaxy S3 4G, international eddition and have about 20GB free on my SD card.

I will attempt to roll back versions but are Spotify working on actually fixing this? There appears to be many posts on this issue.

Re: White screen on Android

Joe — Thu, 16 May 2013 21:17:02 GMT

Hi. There are few reports of issues on newer versions of android so far but I'm sure the Spotify staff are watching closely. I use a Nexus 7 so no SD card but it would be interesting to know how the app behaves if you were to reinstall with the SD card temporarily removed. Might give us something to feed back to the devs.

Re: White screen on Android

Jimmyspotify — Thu, 16 May 2013 21:40:23 GMT

I will attempt to do this and report back and hope that can be usefull to the Spotify team.

I am not an expert in any way on coding, so I have to ask, what is the reason why there is no option to select where to save the data to? Most software has had the ability to select where to save to for as long as I have been using computers (~25 years).

Hopefully I have some luck without the SD card. I will post nack later today with the answer.

Re: White screen on Android

Jimmyspotify — Thu, 16 May 2013 22:24:48 GMT

And if it makes any difference to the problem, my desktop client also can't see my android device even though they are connected to the same network and logged in using the same credentials....

Not usre if this has an effect.