topic Fire tv in Android

Fire tv

Fmslouie — Sat, 30 May 2020 13:25:26 GMT

All of a sudden my spotify isnt playing in my fire tv. Sometimes it plays but no music comes out others it doesnt even play. It worked fine yesterday.

Re: Fire tv

Billy-J — Sat, 30 May 2020 14:40:10 GMT

Hey @Fmslouie, thanks for reaching out to the Community!

Let's take a look.

Could you try restarting your Fire TV? If you're not sure how, follow these steps.

If that doesn't help, try reinstalling the Spotify app on the TV.

Let me know how this goes!

Re: Fire tv

Fmslouie — Sat, 30 May 2020 14:43:47 GMT

I did all of this already, theres a problem with the application

Re: Fire tv

Billy-J — Sat, 30 May 2020 16:16:35 GMT

Hey @Fmslouie,

Thanks for trying those steps.

Could you send me a screen recording of what's happening with the app? Once you send me the screen recording, I'll take a look on my end since I also have a Fire TV.

Looking forward to your reply!

Re: Fire tv

Fmslouie — Sat, 30 May 2020 17:32:47 GMT

How do i send you a video?

Re: Fire tv

Billy-J — Sat, 30 May 2020 17:35:46 GMT

Hey @Fmslouie,

Under this reply box, you'll see another box to browse and add files. Select that to select the video to include with your reply, or drag and paste (if you're on a computer)

Once you do that I'll go ahead and take a closer look and see if this happens on my Fire TV as well.

Looking forward to your reply!

Re: Fire tv

Fmslouie — Sat, 30 May 2020 17:37:23 GMT

My .mov file is not supported

Re: Fire tv

Billy-J — Sat, 30 May 2020 17:38:45 GMT

Hey @Fmslouie,

Alright. So to confirm so I can check this on my end, the Spotify app on the TV is playing but no sound is coming out?

Also, what Fire TV version do you have?

Re: Fire tv

Fmslouie — Sat, 30 May 2020 17:54:47 GMT

Thanks but i figured it out

Re: Fire tv

Billy-J — Sat, 30 May 2020 18:16:59 GMT

Hey @Fmslouie,

You're welcome! If you need help in the future, feel free to start a topic and the Community will be happy to help.

Have a nice day!

Re: Fire tv

Billy-J — Sun, 31 May 2020 04:23:37 GMT

Hey @Fmslouie,

A little while after you said you were able to figure it out, I checked on my end to see if the issue was happening to me as well.

There is an Ongoing Issue here, and I checked your Community profile and seems like you already posted there - perfect. Spotify is currently looking into it, make sure to +VOTE to stay updated.

Have a nice day!