topic Re: Many App issues on Android phone in Android

Many App issues on Android phone

Teacup88 — Tue, 09 Jun 2020 14:20:37 GMT

Plan

Premium

Country

Device

Moto E4plus (Android)

My Question or Issue

Over the last two weeks I have many issues with the Spotify app that I have never experienced before. They persist after multiple clean re-installation following cache clears, SD card removal and data removal. This is around the 9th day of it happening. So after a clean reinstall everything is fine for 3 - 5 hours and then the playlist of "liked songs" disappears, the feed of latest podcast episodes disappears in the podcast section. Only the three most recently played/unfinished podcasts are visible. Then whenever I search for an artist the app crashes. Reinstall...rinse...repeat. I'm at a loss on how to fix this!

Any suggestions?

Re: Many App issues on Android phone

skroon19 — Tue, 09 Jun 2020 20:19:42 GMT

Hello Teacup88, welcome to the Spotify Community!
It must be very frustrating to experience those type of issues.

Are you connected to a proper internet/wifi connection?
I'd suggest you to log out and back in to your account and see if that solves anything.

Keep us posted!

Re: Many App issues on Android phone

Teacup88 — Wed, 10 Jun 2020 13:57:31 GMT

Thanks for the suggestion but I checked my Wifi connection and all is fine.
I tried logging out and back in but with no success. I have already
uninstalled and reinstalled the app again today and already everything has
stopped working again. Very frustrating.

Re: Many App issues on Android phone

Xenia — Sat, 20 Jun 2020 13:42:17 GMT

Hey there @Teacup88,

We're sorry to hear of your troubles with our mobile app. No worries - we're here to help!

It looks like you're experiencing an issue we're currently investigating, in which case we'd recommend you head over here and follow the instructions in the Status Update.

Let us know how you get on. We'll be keeping an eye out for your reply 🙂