topic Re: Song info not showing in Android

Song info not showing

otied — Mon, 15 Jun 2020 09:34:42 GMT

Song title and Artist info not showing up

Country

Indonesia

Device

Samsung A50s

Operating System

Android 10

My Question or Issue

Re: Song info not showing

Ivan — Mon, 15 Jun 2020 10:40:23 GMT

Hey there @otied,

Thanks for reaching out - we’re here to help!

When you're not able to see details such as the song title and artist info your Spotify app might need to get updated to the latest version.

The best way to get the most recent app version with its fully updated features is performing a clean reinstall on your Samsung device. Check out this help page to find the steps for a clean reinstall depending on the device in use. This will make sure you avoid any issues with the app's display functionalities.

In case the clean reinstall doesn't do the trick, try logging in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Let us know how it goes.

Re: Song info not showing

otied — Mon, 15 Jun 2020 10:55:02 GMT

thx it worked

Re: Song info not showing

Ivan — Mon, 15 Jun 2020 11:02:09 GMT

Hey @otied,

Thanks for getting back to us.

We’re happy to hear the clean reinstall did its magic for you.

Now you can enjoy your music with Spotify again.

Take care!

Re: Song info not showing

otied — Mon, 15 Jun 2020 12:50:04 GMT

It came back 😭