topic LOCAL FILES in Android

LOCAL FILES

Maisteri22 — Mon, 15 Jun 2020 15:26:22 GMT

Plan

PREMIUM

Country

FINLAND

Device

ONEPLUS 7T

Operating System

ANDROID

My Question or Issue

I added a few song through local files but I'm unable to play them on my mobile device. On the mobile the song titles appear as grey. How could I fix this problem?

Re: LOCAL FILES

Elena — Wed, 17 Jun 2020 13:20:47 GMT

Hey there @Kevx!

Thanks for reaching out to us and welcome to the Community!

Just to double-check, when you synced up the songs were both of your devices connected to the same network?

Can you try restarting your router to see if that makes a difference for you?

We'd also recommend giving this a try on a different network, for example you can start a hotspot of your phone and use that.

You can also take a look at this page for more info and steps you can try.

Let us know how you get on! We'll be here in case you have any further questions.

Re: LOCAL FILES

Kevx — Sat, 20 Jun 2020 02:06:41 GMT

Hi and thanks for the reply

Just to double-check, when you synced up the songs were both of your devices connected to the same network?

- Yes.

Can you try restarting your router to see if that makes a difference for you?

- Tried twice with no change.

- Background: the Polk Omni was working fine with Spotify until recently the Omni is connected to the same network and is accessible through the play-fi app where I can play music from my device

- The Omni does not show up in Spotify connect from any of my devices- iPhone 11, new SE, iPad or Mac Pro.

We'd also recommend giving this a try on a different network, for example you can start a hotspot of your phone and use that.

You can also take a look at this page for more info and steps you can try.

Let us know how you get on! We'll be here in case you have any further questions.