topic Re: Spotify Mobile on Android crashes when playing local files in Android

Spotify Mobile on Android crashes when playing local files

z_d478y-509g8 — Mon, 22 Jun 2020 22:20:34 GMT

Plan

Premium

Country

USA

Device

Moto E4

Operating System

Android 7.1.1

My Question or Issue

Since Wednesday of last week I've been having problems with Spotify crashing when it attempts to play my local files. No updates are available for my phone or Spotify. I've cleared cache/data and uninstalled reinstalled three times as well as rebooted my phone, and that fixes the issue for a short amount of time and then it continues to crash. The issue comes up when I'm playing a playlist on shuffle and a local file comes up next and when I try to play a specific local file. This doesn't happen at all on the Windows 10 desktop app or when only playing music that is available on Spotify.

Re: Spotify Mobile on Android crashes when playing local files

Lucop — Tue, 23 Jun 2020 06:21:32 GMT

Same here with my HUAWEI mate 10 pro. Its really frustrating while driving.

Workaround for me: Dont play the Playlist offline. The app skips local files that are not synced with your main device (Computer). That way you can listen to your other songs without random crashing.

Re: Spotify Mobile on Android crashes when playing local files

Peter — Tue, 23 Jun 2020 08:44:22 GMT

Hey folks,

Thanks for reaching out to us here!

If you're still experiencing this issue, do you mind trying to re-upload your local files following the steps in this support article and see if that changes anything?

If not, let us know and we'll take a closer look.

Thanks - keep us posted!

Re: Spotify Mobile on Android crashes when playing local files

z_d478y-509g8 — Tue, 23 Jun 2020 13:13:15 GMT

Hey, I did this and redownloaded them onto mobile, looks like this worked, I feel a little silly for not thinking of it. Thanks.