topic Re: App won't start after systems update in Android

App won't start after systems update

hgrfrs — Thu, 02 Jul 2020 13:12:47 GMT

Plan

Premium

Country

Sweden

Device

Samsung Galaxy 9+

Operating System

Android 10

My Question or Issue

After doing the latest systems update (to version G965FXXU9ETF5 / G965FOXM9ETF2 / G965FXXU9ETF2) Spotify simply won't start. When I try to start the app the black load screen with the logo appears for a second, but will then just shut down.

I've followed all the steps in this guide (except a factory reset): https://thedroidguy.com/fix-spotify-keeps-crashing-galaxy-s10-1101475 which are the same as some of the steps posted at this forum.

Re: App won't start after systems update

Mario — Thu, 02 Jul 2020 13:18:38 GMT

Hey @hgrfrs,

Thanks for reaching out about this here in the Community.

Just to confirm, do you still experience this after a thorough reinstall of the Spotify app?

Keep us posted. We'll look out for your reply!

Re: App won't start after systems update

hgrfrs — Thu, 02 Jul 2020 13:30:43 GMT

Hi Mario,

Yes the issue is still there after the reinstall.

Re: App won't start after systems update

Mario — Thu, 02 Jul 2020 14:06:45 GMT

Hey @hgrfrs,

Thanks for replying.

Would you mind double-checking you disabled any task-killer, cache-cleaning or battery-saver apps on your Android device?

We'll be on the lookout for your next reply!

Re: App won't start after systems update

hgrfrs — Thu, 02 Jul 2020 14:14:11 GMT

Thanks for your answer!

I don't have any apps like that no.

Re: problema

jorgeh — Thu, 02 Jul 2020 17:46:35 GMT

no puedo iniciar secion en mi celuar samsung J7 metal Y EN MI COMPUTADORA SI, ya desinstale eh instale la aplicacion y nada que pedo hacer?