topic Re: Some of the song's album art cover showing incomplete on phone in Android

Some of the song's album art cover showing incomplete on phone

JasonXD322 — Wed, 01 Jul 2020 14:28:30 GMT

Plan

Premium

Country

Malaysia

Device

Vivo V5s

Operating System

Android

My Question or Issue

Some of the album cover art is not display well when I open up with my phone's spotify , It still the same even is online or offline.

Re: Some of the song's album art cover showing incomplete on phone

Mario — Wed, 01 Jul 2020 14:36:36 GMT

Hey @JasonXD322,

Thanks for reaching out about this here in the Community.

Just to confirm, do you still experience this after a thorough reinstall of the Spotify app?

Keep us posted. We'll look out for your reply!

Re: Some of the song's album art cover showing incomplete on phone

JasonXD322 — Thu, 02 Jul 2020 12:28:01 GMT

Thanks for replying me, I did go for a clean reinstall of the Spotify app, but sadly the problem is still there. Nothing is solved 😞

Re: Some of the song's album art cover showing incomplete on phone

Mario — Thu, 02 Jul 2020 12:38:11 GMT

Hey @JasonXD322,

Thanks for replying.

Would you mind checking what happens if you log out and then back in to your account after restarting your phone?

Keep us posted. We'll be on the lookout for you reply!

Re: Some of the song's album art cover showing incomplete on phone

user-removed — Sat, 04 Jul 2020 00:33:07 GMT

I have this problem too, no matter how hard you try to fix it you won't be able to, I think it's because of the android version (7.0) since several users also present it. I've been with this error for a year and I've had to get used to it,I was told they would try to fix it as it is a bug of the same application, but to this day they do not fix it.

In this link they talk about it:

https://community.spotify.com/t5/Ongoing-Issues/Mobile-Cover-art-renders-incomplete-for-offline-songs/idc-p/4968390#M101908

Re: Some of the song's album art cover showing incomplete on phone

JasonXD322 — Wed, 08 Jul 2020 13:01:29 GMT

Hi and sry for late reply , been busy around these days. I had done what you suggest to and after that it's still not fixed yet .

Re: Some of the song's album art cover showing incomplete on phone

JasonXD322 — Wed, 08 Jul 2020 13:03:16 GMT

@Renzo64501re Yeah, but I just wanna try if there's any solution for it , if really had no idea to solve it then I guess I'm going to get used to it.