topic Re: Has the Android 9 defaulting back to internal storage problem been fixed yet? Thanks in Android

Has the Android 9 defaulting back to internal storage problem been fixed yet? Thanks

user-removed — Mon, 06 Jul 2020 12:18:04 GMT

None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device LG Phoenix plus/k30

Operating Systems

My Question or Issue

Cancelled my subscription cause I kept losing my downloaded music. At startup Spotify would default back to internal storage

Re: Has the Android 9 defaulting back to internal storage problem been fixed yet? Thanks

Mario — Mon, 06 Jul 2020 12:47:10 GMT

Hey @user-removed,

Thanks for reaching out about this here in the Community.

If you're using an SD card with your phone, you might need to format it and then reinstall Spotify. Also, if you're using one, make sure it's not formatted as "Internal" memory since formatting an SD Card to be used as Internal memory (called "Adoptable Storage") creates issues with the Spotify cache and downloads.

Let us know how you get on. We'll look out for your reply!