Album covers wont load

Switchbl4de — Fri, 10 Jul 2020 20:54:27 GMT

Plan

Premium

Country

Canada

Device

(Asus Zenfone)

Operating System

(Android 7.0)

My Question or Issue

More than 50% of my Album covers are blacked out. This is completely random and has been happening for about 7 months. I already tried doing a full reinstalling of the app but to no avail. Can this please just be fixed already?

Re: Album covers wont load

ThisCommunitySucks — Sat, 11 Jul 2020 00:27:18 GMT

Hi @Switchbl4de,

Thanks for reaching out about this!

Spotify is aware of an issue with the app and is currently investigating it. I recommend adding your +VOTE to this Ongoing Issue, where Spotify is gathering information from affected users and keeping everybody up to date regarding this issue. I also recommend adding a comment there with your:

Spotify version
Device
Operating system version
If this only happens in Offline mode or if it happens when you stream Online as well
What you are playing when this happens

Sorry for the inconvenience, and let us know if you have any other questions.

Have a good day!

topic Album covers wont load in Android

Album covers wont load

Re: Album covers wont load