Spotify Creashes when Modifying Play Next Queue

daltron7 — Sun, 12 Jul 2020 20:46:16 GMT

Plan

Premium

Country

USA

Device

Samsung Galaxy 9+

Operating System

Spotify Version

8.5.66.1002

My Question or Issue

Application crashes during modification of the playlist.

1. Start playing any playlist

2. Click "Song List" to switch to displaying each song in the playlist

3. Drag any song above currently playing song and let go.

4. Note that Spotify created new group called "Next in Queue" right above group called "Next From: <Name of Current Playlist>". There will be the same song in the new queue listed twice. First the expected line item, second a "ghost" line item.

5. Dragging ghost item below the actual entry result in the crash of the application.

Please see screen capture:

https://photos.app.goo.gl/24hWKa9LcTzxg1mi6

Re: Spotify Creashes when Modifying Play Next Queue

Ivan — Mon, 13 Jul 2020 13:25:13 GMT

Hey there @daltron7,

Thanks for searching for the answer you need here!

As a first step you can try performing a clean reinstall of Spotify on your Samsung. This makes sure any corrupted files causing this issue get removed from the device and you start afresh with the app. Check out this help page in order to find the steps for clean reinstall on the affected device. Once you’ve performed the clean reinstall you'll need to re-download your offline music and podcasts.

If the clean reinstall doesn't help, try disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.

Keep us posted! We'll be here if you have any questions.

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Spotify Creashes when Modifying Play Next Queue

Re: Spotify Creashes when Modifying Play Next Queue