topic Re: App crashes when searching for composer in Android

App crashes when searching for composer

Bikus — Mon, 13 Jul 2020 12:36:05 GMT

Plan

Premium

Country

Poland

Device

(Samsung Galaxy 8+)

Operating System

(Android)

My Question or Issue

App crashes when searching for composer and composed songs. Restart and full reinstall does not help.

Re: App crashes when searching for composer

Ivan — Tue, 14 Jul 2020 06:41:12 GMT

Hey there @Bikus,

Help’s here!

If the regular reinstall didn't do the trick for you we'd suggest you perform a clean reinstall on your Samsung since this is a more thorough troubleshooting step. Head to this help page to find the steps for clean reinstall depending on the device in use.

Tip: Once you’ve performed the clean reinstall you'll need to re-download your offline music and podcasts.

In case the app keeps on crashing, try disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.

Hope this helps. Let us know how it goes.

Re: App crashes when searching for composer

Bikus — Fri, 17 Jul 2020 20:04:02 GMT

Hi Ivan,

Thanks for the reply and solution. It gives me an idea where to dig in settings.

Finaly Spotify require to have enabled access to memory, which after clean installation was disabled by default.

Cheers

Re: App crashes when searching for composer

Bikus — Fri, 17 Jul 2020 20:46:35 GMT

Sorry for too quick response.

After few tests problem returned.

Fortunately reinstall Spotify to previous version 8.5.65.852 solved the problem.

Maybe it is not a bug, it is a feature 😉

Have a good night.