topic Re: Spotify crashes immediately on S9 Android 10 in Android

Spotify crashes immediately on S9 Android 10

Andy110 — Wed, 11 Mar 2020 13:53:17 GMT

Plan

Premium

Country

Device

(Samsung S9)

Operating System

(Android 10)

My Question or Issue

I just changed phone from S8/Android 9 to an S9/Android 10 and haven't managed to open and use Spotify since! I install the app then clicl on it the Spotify app appears to open with the logo becoming large and then crashes immediately so that I don't even see the login page. I have tried all types of fixes like deleting cache/data, reinstalling, factory re-setting, changed SD card, signed out of everywhere...and still nothing. This is very frustrating - is this a bug with Android 10 perhaps? Any help much appreciated as I am paying for a service I can't use (and without my music!).

Many thanks

Andy110

Re: Spotify crashes immediately on S9 Android 10

Ivan — Thu, 12 Mar 2020 12:47:19 GMT

Hey there @Andy110,

Thanks for reaching out to the Community about this.

We're currently aware of an issue causing the behavior you describe. We suggest you go to this Ongoing Issue and add your vote to it by clicking on the +VOTE.

It'll also be useful to subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

Hope this helps. Let us know if you have any more questions.

Re: Spotify crashes immediately on S9 Android 10

Andy110 — Thu, 12 Mar 2020 13:00:53 GMT

Thanks Ivan, very helpful suggestion. Hopefully the issue will be resolved soon as I can't use Spotify anymore!!

Cheers

Re: Spotify crashes immediately on S9 Android 10

yahoo666 — Thu, 12 Mar 2020 20:08:00 GMT

Exactly same problem here. S9, Android 10. After the update no recent Spotify version works. Tried everything, including factory reset of the device, and downgrading Spotify to older versions.

I am premium user, and I feel extremely disappointed with that. Please, fix ASAP.

Re: Spotify crashes immediately on S9 Android 10

rwt2 — Wed, 08 Apr 2020 18:34:13 GMT

I have the exact same problem for 2 weeks now... Spotify please fix this problem.. fast!

Re: Spotify crashes immediately on S9 Android 10

rwt2 — Wed, 08 Apr 2020 20:50:24 GMT

Hi Ivan, can you confirm there is a Spotify team working on this problem?

Re: Spotify crashes immediately on S9 Android 10

Heixn — Tue, 21 Apr 2020 14:04:13 GMT

Same here,

Spotify is not working.

I am in touch with the Spotify Support since February 28. I am now with 17 Emails and gave all information incl. testing theis suggestions, a second phone same model etc.

I really hope that Spotify finds a solution ASAP!

Cheers Heiko

Re: Spotify crashes immediately on S9 Android 10

Tecky80 — Tue, 30 Jun 2020 18:47:56 GMT

Hallo,

Today i have my Samsung galaxy S9+ Updates to Android 10. Now the same Problem. Spotify dosn't start.

Greetz

Re: Spotify crashes immediately on S9 Android 10

hjohan13 — Tue, 07 Jul 2020 10:56:08 GMT

Same issue here. Samsung S9+. Spotify Crashes direct after start

Re: Spotify crashes immediately on S9 Android 10

Heixn — Fri, 10 Jul 2020 17:51:01 GMT

Yesterday (July 9) Android pushed an software update.

Due to this, Spotify STOPPED WORKING again!

It seems to be a similar problem like in spring 2020. I really hope you can solve the problem faster than the last time (it took almost 3 month).

Looking forward to a feedback.

Cheers Heiko

Re: Spotify crashes immediately on S9 Android 10

dmursmal — Sat, 18 Jul 2020 14:27:24 GMT

Recently got a refurb Samsung S9 with Android 10 on it and have the exact same issue

Re: Spotify crashes immediately on S9 Android 10

NisseN01 — Sat, 25 Jul 2020 11:42:59 GMT

S9 and same problem for over a month now! I would have ended my premium account if it were not for the family account (other family phones of Motorola and Xiaomi brand have no issues). Have received 2 updates to spotify during this month but no help. Have tried the common fixes (cache wipe, reinstall etc) but no help.

Re: Spotify crashes immediately on S9 Android 10

hjohan13 — Sun, 26 Jul 2020 13:00:50 GMT

Agree. Exactly the same here.....

Re: Spotify crashes immediately on S9 Android 10

gedrox — Fri, 31 Jul 2020 09:41:03 GMT

Same. Wanted to move to Spotify. S9, Android 10. Tried everything, wifi, 4g, sd on, off, reboots, bluetooth off, reset settings, reinstall. Support email are responsive, but not helpful. Told me to contact the Samsung support.

Re: Spotify crashes immediately on S9 Android 10

gedrox — Fri, 31 Jul 2020 10:25:10 GMT

Is everyone affected using devices with the Exynos 9810 chipset?

Re: Spotify crashes immediately on S9 Android 10

hjohan13 — Sat, 01 Aug 2020 16:06:50 GMT

How do I know what I have?

Re: Spotify crashes immediately on S9 Android 10

gedrox — Sun, 02 Aug 2020 04:57:42 GMT

If your phone model is SM-G960F, it's Exynos. Snapdragon is for United States, Canada, China, Hong Kong, Japan, and Latin America markets.

Re: Spotify crashes immediately on S9 Android 10

hjohan13 — Sun, 02 Aug 2020 06:21:50 GMT

Hi. It is a 965F for Nordic markets

Re: Spotify crashes immediately on S9 Android 10

NisseN01 — Mon, 03 Aug 2020 20:12:27 GMT

Spotify updated today but still won't start (S9 (dual sim, Nordic), Android 10.

Re: Spotify crashes immediately on S9 Android 10

hjohan13 — Mon, 03 Aug 2020 20:14:50 GMT

Same here...🤮🤮🤮🤮🤮