topic Re: Can't swich storage location in Android

Can't swich storage location

Pacun — Tue, 11 Aug 2020 16:41:43 GMT

Hello,

since I use a new SD-card for my phone, every time I try to change the storage location in the spotify-settings from intern to SD-card, spotify crashes immediately.

When I click on storage, the next menu appears for a second, then it crashes.

I tryed to reinstall the app but didn't work.

I made a screenshot of the menu i try to get in just before it crashes, there you can see that SD-card is selected as storage but it's actually not, all songs are stored in the intern storage.

Any ideas what it might be?

Device

LG G6

Operating System

Android 7.0

Re: Can't swich storage location

Joel-M — Tue, 11 Aug 2020 18:09:38 GMT

Hi @Pacun,

Thank you for reaching out to the community. Would you kindly try a clean reinstall on the Spotify App? Link down below:

https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485

Hope this helps. Looking out for your replies.

Re: Can't swich storage location

Pacun — Tue, 11 Aug 2020 20:33:55 GMT

Hey Joelman,

thank you for your quick answer.

I reinstalled it like descripted by your link but unfortunately it's still the same problem.

I also could not find any similar problems in the community.

Re: Can't swich storage location

Joel-M — Tue, 11 Aug 2020 20:55:42 GMT

Hi Pacun,

I too can not find any similar problems to what you have, in this case, I would suggest you contact customer support and perhaps they'll be able to help. Link below

https://www.spotify.com/about-us/contact/contact-spotify-support/