topic Re: Unlock artist in Android

Unlock artist

Ifrit1994 — Thu, 13 Aug 2020 21:51:45 GMT

Plan

Premium (student)

Country

Italy

Device

Mi 9 lite

Operating System

Android 10

My Question or Issue

Hi, i accidentally block an artist (AC DC) on android app, and now i can't listen to them on pc. I tried to unlock them on the app, but when i reopen the app they are still blocked.

What i have to do?

Re: Unlock artist

Billy-J — Thu, 13 Aug 2020 22:15:19 GMT

Hey @Ifrit1994, thanks for reaching out to the Community!

Sorry to hear this. Could you try a clean reinstall of the app following these steps?

If that doesn’t help, then you’re likely to be experiencing an ongoing issue that Spotify is investigating. More information on this here. Make sure to add your +VOTE and provide any information necessary there. Also, it’d be useful to subscribe by clicking the three dots at the top right hand corner for any updates.

Hope you’ll find this useful. If you need anything else, I’ll be here.

Re: Unlock artist

Ifrit1994 — Thu, 13 Aug 2020 23:22:40 GMT

Hi,
Thank you for your help, but i don't solve the problem. I reinstall the app following the guide but didn't work.

Re: Unlock artist

Billy-J — Fri, 14 Aug 2020 13:25:26 GMT

Hey @Ifrit1994,

In that case, you’re experiencing the Ongoing Issue that Spotify is investigating. Please follow the steps on how to check it out and add your VOTE which will help with Spotify’s investigations, in my last reply.

Hope that helps.