topic Re: Touch Preview Not Working in Android

Touch Preview Not Working

DonkyFloss — Mon, 17 Aug 2020 23:05:36 GMT

Plan

Free

Country

Device

LG V20

Operating System

Android 8.0.0

My Question or Issue

6-8 weeks ago, the Touch Preview stopped working (except I can preview songs in my existing playlists). I've updated the App and performed both a quick and clean reinstall, with no success.

App version 8.5.71.723

Android 8.0.0

Build OPR 1.170.632.032

Software Version H91020h

Re: Touch Preview Not Working

Billy-J — Mon, 17 Aug 2020 23:31:03 GMT

Hey @DonkyFloss, thanks for reaching out to the Community!

Could you attach a screenshot of what you’re referring to?

I’ll take a closer look!

Re: Touch Preview Not Working

DonkyFloss — Wed, 19 Aug 2020 04:53:26 GMT

This screenshot, is a search for an artist. Tapping on those tracks does nothing. If I go to one of the band's albums, same thing. Tapping that same area does nothing. No way to preview or even see the tracks. Doing the same thing on one of my saved playlists, and it works. I can see and preview each track.

Re: Touch Preview Not Working

Billy-J — Wed, 19 Aug 2020 05:33:46 GMT

Hey @DonkyFloss,

Thanks for the screenshot.

I can confirm that at the moment, the "and more" option when viewing an album or artist page won't be leading to a page where you can preview a list of all the tracks contained within. However, you should still be able to listen to the shuffled tracks of an album or artist.

I understand that having the button while it not doing anything can be confusing and that you'd like to have a way to see all tracks in an album so rest assured that I’ll be passing your feedback to the right folks.

I’d also recommend posting an idea in the Ideas boards.

Hope this clears things up!

Re: Touch Preview Not Working

Monkyksy030 — Thu, 08 Oct 2020 04:13:47 GMT

I have the same problem!!

Re: Touch Preview Not Working

Mario — Thu, 08 Oct 2020 10:59:17 GMT

Hey @Monkyksy030,

Thanks for reaching out about this here in the Community.

It'd be great if you'd follow the suggestions @Billy-J provided above and keep your Spotify up-to-date to make sure you'll get all the next improvements and features.

Cheers!