topic Re: Spotify stops responding after search in Android

Spotify stops responding after search

Y_Chr1 — Sun, 06 Sep 2020 14:49:42 GMT

Plan

Premium

Country

Switzerland

Device

Redmi Note 8 Pro

Operating System

Android MIUI Global 12.0.2 Stabil

My Question or Issue

For example, when I do a search for "Die drei !!!". I can still go to the channel page, but I can't play anything there.
The album images do not appear in the "Most Popular New Releases" window.

After using the app for about 10 seconds, you feel in offline mode. Pretty much nothing works anymore.

The problem has existed for about 2 months. The Spotify app has already been completely removed and reinstalled, including cache and data.

Re: Spotify stops responding after search

Ivan — Mon, 07 Sep 2020 09:47:35 GMT

Hey there @Y_Chr1,

Thanks for posting on the Community about this.

We're currently investigating an issue causing albums not to load properly, especially including the artist Die drei !!!. We suggest taking a look at this Ongoing Issue and adding your vote to it by clicking on the +VOTE button. Make sure you follow the steps under Status Update as well.

It'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

Hope this helps. Let us know if you have any questions.