topic White screen when trying to open spotify using android on htc one v in Android

White screen when trying to open spotify using android on htc one v

Madalaina — Mon, 27 May 2013 19:28:34 GMT

White screen when opening spotify using android on htc one v. Works fine on my iPad. Pls help and explain solution in easy to understand language as I'm not technical in any way. Tried restarting phone, clearing from memory still no luck.

Re: White screen when trying to open spotify using android on htc one v

Joe — Mon, 27 May 2013 19:40:58 GMT

Go to the phone settings.
Select Apps
Scroll down to Spotify and select
Select clear data and clear cache
Select Uninstall
Go to Google play and download and install Spotify
Ask if this doesn't work for you

Re: White screen when trying to open spotify using android on htc one v

Madalaina — Mon, 27 May 2013 20:14:47 GMT

Sorry this didn't work. When I went into the app the clear data and clear cache buttons were clear so I could unable to press them. Uninstalled ans reinstalled but still get the white screen. Any further help available? Thanks

Re: White screen when trying to open spotify using android on htc one v

Joe — Mon, 27 May 2013 23:30:18 GMT

OK, onto stage 2. Please head for this post and follow the steps under B. Troubleshootingand let me know how it works out.