Android app has multiple issues on tablet and phone

Thoralv — Fri, 03 Jul 2020 00:13:32 GMT

Plan

Premium

Country

Germany

Device

Huawei phone and Lenovo tablet

Operating System

Android

My Question or Issue

There are so many issues on both devices that haven't been there in the past:

Albums and artists don't load for minutes.

Downloads are so slow they take ages.

After hitting start or stop button nothing happens for seconds.

Music stops every 10 minutes with headphones on.

Those issues occur regularly on my phone and on my tablet in online and offline mode. I have premium, a perfect connection and reinstalled a few times. The app worked perfectly on both devices weeks ago but now it's absolute **bleep**! To say it clear: your updated app is a nightmare, you really have to fix this because like this deezer is the better option.

Re: Android app has multiple issues on tablet and phone

Elena — Mon, 21 Sep 2020 14:09:54 GMT

Hey there @Thoralv!

Thanks for reaching out to us, sorry for the delayed reply!

We can recommend that you check the phone and tablet's battery settings and make sure that Spotify is set as an exception if you're using the battery optimization option.

It's also a good idea to check that Spotify has the permissions to run in the background.

If that's not causing the issue, could you let us your Spotify versions and, if possible, try logging in on a friend's or family member's account to see if the issue persist?

We'll be on the lookout for your answer and we'll see what we can suggest next. Let us know if there's anything else we can do for you in the meantime.

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Android app has multiple issues on tablet and phone

Re: Android app has multiple issues on tablet and phone