topic Re: Connection phone with smart watch in Android

Connection phone with smart watch

Davidklip — Sun, 16 Aug 2020 11:48:17 GMT

Plan

Premium

Country

Netherlands

Device

Samsung galaxy a40 and samsung watch active 2

Operating System

Android 10

My Question or Issue

I got a problem, the Spotify connection between my watch and phone is bad. The title page of a song is frozen while the music plays a different song. I can skip numbers but the title page stays the same and i cant pause songs. I need to grab my ipad to pause the song on my phone or i need to close the spotify app on my phone. Ive had contact with samsung and we tried a lot of things. I even resetted my phone. But the problem came back when i first started spotify. I also connected my watch to my old huawei phone. Spotify worked just fine on watch and phone. So the problem lies with my samsung galaxy a40. Samsung said i should post this here bcs they couldnt do anything about it. The only way to solve it is to restart my phone. But im tired of restarting my phone 5 times a day. Pls help me out

Re: Connection phone with smart watch

Silvestrukas — Tue, 22 Sep 2020 13:27:25 GMT

Hi,

I am experiencing exactly the same problems with my active watch 2 and galaxy S10. Have you already found a solution you would like to share with me?

Thanks in advance

Re: Connection phone with smart watch

Elena — Thu, 24 Sep 2020 11:49:51 GMT

Hey there @Davidklip and @Silvestrukas,

Thank you for letting us know this.

Can you try to do a clean reinstall of the app on the device your watch is connected with?

@Silvestrukas - Are you able to try to connect the watch with another phone to see if the issue persists?

Also - it would be great if you can log in with another account - such as a friend's or a family member's to see if you can see any changes on how the app works.

Keep us posted. We'll have an eye open for your reply.

Cheers!

Re: Connection phone with smart watch

lawwrence — Sat, 26 Sep 2020 09:35:00 GMT

Had the same issue with my Galaxy Active 2 and Galaxy A71.

Your tip to do a clean re-install on the phone did the trick for me, in combination with re-installing on the watch as well and switching from the "Spotify" to the "Music" widget. Now the watch-phone connection is working pretty smoothly, thanks!

Still, please look into this bug a little more for the sake of other users.

Re: Connection phone with smart watch

Elena — Sun, 27 Sep 2020 05:57:35 GMT

Hey @lawwrence,

Thank you for your reply. We're happy it got solved for you 🙂

Thanks for the feedback, we appreciate it. Let us know if we can help with anything else. We're always one reply away.

Cheers!