topic Re: Disconnecting from car system in Android

Disconnecting from car system

eltel501 — Tue, 11 Jun 2019 09:07:12 GMT

Hi,

When playing via my car entertainment system (Ford Sync) the last couple of days songs just seem to stop mid track, requiring me to press play again. Then a couple of seconds later, stops again.

Plan: Premium

Device: Samsung Galaxy S10+ running Android version 9 (One UI version 1.1)

Things I’ve tried: App updated to current version (8.5.9.737). Logging in and out of app. Re-installed app. Disconnected phone from car and re-connected. Streamed downloaded and none downloaded tracks (same result).

Thanks

Davy

Re: Disconnecting from car system

adamkovac — Sun, 27 Sep 2020 00:41:17 GMT

I'm having this issue too. Did you ever get a resolution?

Re: Disconnecting from car system

Elena — Mon, 28 Sep 2020 06:40:10 GMT

Hey there folks!

Thanks for reaching out to us, we'll do our best to help you sort this out as soon as possible!

We can recommend that you check the phone's battery settings and make sure that Spotify is set as an exception if you're using the battery optimization option.

It's also a good idea to check that Spotify has the permissions to run in the background.

If that's not causing the issue, if you experience this when connecting another mobile devices?

We'll be on the lookout for your answer and we'll see what we can suggest next. Let us know if there's anything else we can do for you in the meantime.

Re: Disconnecting from car system

ArfanR — Fri, 17 Jan 2025 08:57:39 GMT

Hi i have had the same issue of spotify disconnecting mid track constantly