topic Re: Frozen Album Art Bug in Android

Frozen Album Art Bug

Vladiskov — Mon, 05 Oct 2020 11:48:45 GMT

Plan

Premium

Country

Australia

Device

(Samsung Galaxy 9)

Operating System

(Android Oreo)

My Question or Issue

When I open a song link from Facebook messenger, the original song that was playing in the apps album art (shuffle previous pause/play next repeat window) is frozen and doesn't change when playing another song even though I can change tracks.

All the buttons work on the pages but its frozen as though with the album art of the song playing before opening the messenger link, (except the three dots in the right hand corner that let's you add to queue/playlist which only recognises the frozen song on screen)

Closing and reopening the app doesn't solve the problem, but reinstalling the app does. Anyone else experiencing this bug/know how to help?

Re: Frozen Album Art Bug

Vladiskov — Mon, 05 Oct 2020 11:57:25 GMT

Clearing the cache also doesn't work, any help would be appreciated greatly

Re: Frozen Album Art Bug

Jeremy — Tue, 27 Oct 2020 12:16:56 GMT

Hey there @Vladiskov,

Thank you for your post.

We currently have an ongoing issue about this. You can follow the steps in there and leave a +VOTE and Subscribe to the thread for any updates.

If you have any questions we're always happy to help 🙂

Cheers!