topic Re: skipping in Android

skipping

kee6 — Wed, 07 Oct 2020 14:00:06 GMT

I have the free plan on spotify and I listen on a laptop every few seconds It skips my song and It does this with every song I listen to spotify all the time so this Is really frustrating Ive tried logging out and resigning In I even deleted my old account and made a new one. PLEASE HELP!!!

Re: skipping

Billy-J — Wed, 07 Oct 2020 21:59:24 GMT

Hey @kee6, thanks for reaching out to the Community!

That's odd that it's happening on a new account. Does this happen when you switch wifi/data networks? What situations does this happen exactly? Have you tried a reinstall of the app?

Keep me updated.

Re: skipping

kee6 — Thu, 08 Oct 2020 13:05:15 GMT

Hey, well Im not switching wifi/data networks. This Is the same one Iv'e been using for almost seven years and Its never had a problem before. I'll click on spotify, click on the song I want to play and It plays the song for 2 seconds and starts skipping through every song on my playlist.

Re: skipping

Mihail — Wed, 28 Oct 2020 09:52:36 GMT

Hey @kee6,

Just jumping in to add clarification to what @Billy-J wrote.

If you're still experiencing the issue, could you test it out with a different network and see if it still comes up? Perhaps a mobile hotspot would be a convenient way to do this troubleshooting. This helps us narrow down the possible root cause of the problem

We'd appreciate it if you could also try the steps for a clean reinstall that @Billy-J posted and share if they helped. It's possible that some of the app files have gotten corrupted and causing the behavior you're experiencing. This is a simple fix for such cases.

Keep us posted, we'll be here if you have any questions.