my data is using 5x what is should be using when streaming

mosdef78 — Sat, 17 Oct 2020 04:19:20 GMT

I'm on a premium plan, using an S9 galaxy. I've been paying for about 4 years.

When streaming spotify and using my phones data, the data usage is abnormally high. I have the cellular streaming setting to "very high" and it has been like that for years.

However recently I noticed streaming one song is using 50 mb of data per one song. I know the usage for 320kb should be 2.4 mb per 1 minute or around 10 mb per song.

this is new issue, and I've always set my streaming to the highest qualify. The only reason I was made aware of it was due to my phone warning me of high data usage from spotify.

I realize I can turn the cellular streaming to a lower qualify, but that is not the issue. I can't figure out why spotify is using 5x the amount of data it should be using.

your help is appreciated

Re: my data is using 5x what is should be using when streaming

Jeremy — Tue, 03 Nov 2020 10:12:46 GMT

Hey @mosdef78,

Thank you for your post. We'd like to investigate this further.

Can you let us know:

Spotify version
Is download over cellular switched off?
Your operating system

It would also be great if you can provide us a screenshot of the High Data Usage.

We'll keep an eye out for your reply 🙂

Cheers!

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my data is using 5x what is should be using when streaming

Re: my data is using 5x what is should be using when streaming