topic Re: Artist radio doesn't work in Android

Artist radio doesn't work

user-removed — Sat, 19 Sep 2020 07:22:14 GMT

Plan

Premium

Country

Russia

Device

Pixel 3 and iPhone XS

Operating System

Android 11

My Question or Issue

I can't play any artist radio on my phone (both android and iphone) - "playlist not found" appears. On my desktop app everything works.

I tried to reinstall spotify on both my phones with no success.

Re: Artist radio doesn't work

Alex — Sun, 18 Oct 2020 10:46:43 GMT

Hey there @artgx,

Thanks for reaching out about this in the Community!

Apologies for the delayed reply, we've just come across this thread.

If you're still having this issue we recommend trying a clean reinstall of the app. This is different than a normal reinstallation. You can check out this guide for the device relevant steps.

If the issue persists after that could you tell us if it only happens on certain artist Radios or on every one you've tried.

We'll be on the lookout for your replies.

Thanks.

Re: Artist radio doesn't work

artgx — Sun, 18 Oct 2020 11:34:00 GMT

Hi Alex,

I've already managed to resolve the issue with support in twitter. The solution was to delete my account and to create a new one with the same email. Support team helped me to transfer all data between old and new accounts.

Re: Artist radio doesn't work

Alex — Sun, 18 Oct 2020 12:16:18 GMT

Hi @artgx,

Thanks for your reply and for letting us know that our colleagues from the Twitter support channel have helped you 🙂

Don't hesitate to reach out again if you have more questions in the future.

Have a great day!